Patient Information

Connecticut Addiction Medicine, LLC strives to ensure that our patients have a clear understanding of their financial responsibility with respect to the medical services we provide. These policies apply to all procedures and treatments.

Insurance

Your insurance policy is an agreement between you and your insurance company. We are not a party to your contract. As a courtesy, we will bill your health insurance plan for you, as long as you provide us with accurate information. Please contact your insurance company with any questions you may have regarding coverage, deductibles, co-pays and similar items.

Non-Contracted Insurances

If we are not contracted with your insurance company, please be advised that your out-of-packet costs may be greater than originally anticipated. We will give you an estimate of costs, but the final amount due will be determined by reimbursement from your insurance company.

Non-Covered Services

Please be aware that some of the services performed by our office may not be covered by your insurance. We suggest you contact your insurance carrier to verify your benefits and understand any non-covered services, as these will be your financial responsibility. Payment will be required prior to your appointment.

Outstanding Balances

We reserve the right to refuse to see patients with outstanding account balances over $ 100.00 until a payment plan is established with a minimum payment of $ 25.00/week. Balances over $ 250.00 will require a minimum payment of $ 50.00/week. Please be aware that the failure to establish a payment plan may lead to discharge from the practice for non-compliance.

Appointment Cancellation/ No Show/ Reschedules

If it is necessary to cancel your scheduled office appointment/group, we require at least 48 hours advance notice.

To cancel an appointment, call our office where your appointment is scheduled:

Rocky Hill Office: 860-757-3874

Hartford Office: 860-969-1101

 

A failure to be present at the time of a scheduled appointment/group will be recorded in the patient's chart as a "no show". Three incidences of non-compliance may lead to discharge from the program at the discretion of the provider.

 

Late Arrivals

In order for our doctors to see their patients in a timely manner, your help in arriving promptly for your appointment is required. If you are more than 10 minutes late, our office may reschedule your appointment to a new date and time. Tardiness affects your patient care as well as those patients that have a scheduled time after you.

Patient Forms

The Connecticut Addiction Medicine, LLC. provides our patients with office forms for your convenience. We recommend you print and complete these forms prior to your appointment to save time. Any questions regarding these forms will be answered by our staff at your first appointment.

Note: These files are in PDF format. If you do not have Adobe® Reader® on your computer, you can download it for free by clicking here.


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